Key Timelines
- Return within 7 days of delivery
- Exchange within 7 days of delivery
- Report damaged items within 48 hours
- Refund processed in 7-10 business days
Important Notes
- Online purchases only - no offline store returns
- Approval required before returning items
- Original packaging and accessories required
- One exchange per order only
Non-Returnable
- Misused or damaged products
- Missing accessories or packaging
- Software or digital products
- Items without approval
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined below, whether used in singular or plural form.
Definitions
Products offered for sale on the Website
A request made by You to purchase Goods
The individual or legal entity purchasing Goods from the Website
General Return & Exchange Policy
Important: Returns and exchanges are accepted only for online purchases made through our Website. Products purchased from physical/offline stores are not eligible for online returns or exchanges.
All return or exchange requests must be approved by Z Plus Electronics before shipping the product back.
From delivery date
From delivery date
Maximum limit
Return Shipping Instructions
Step 1: Request Approval
Submit a return/exchange request through our website. You'll receive a confirmation email with instructions once approved.
Step 2: Pack Securely
Carefully pack the product in its original packaging or equivalent to avoid damage during transit. Include all accessories.
Step 3: Include Documentation
Place the return authorization details or return slip inside the package.
Step 4: Ship with Tracking
Use a secure and trackable shipping method. Customers are responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect item received.
Return Shipping Address
Z Plus Electronics
Z Plus Electronics Pvt Ltd
UGF-2, Krishna Heights
Near Sai Mandir Chauraha, B Block
Indira Nagar, Lucknow
Uttar Pradesh, India – 226016
Refund Policy
Eligibility Criteria
To be eligible for a refund:
- The product must be returned within 7 days of delivery
- Proof of purchase (invoice/receipt) is required
- The product must be unused and in original condition
Refund Process
Refunds are issued only after the returned item is received and inspected. Approval is subject to product condition and verification.
Refunds will be processed to the original payment method within 7–10 business days after approval.
Exchange Policy
Exchange Conditions
- Exchanges are allowed within 7 days of delivery
- Exchange requests beyond 7 days will not be accepted
- Each order is eligible for one exchange only
Exchange Requirements
To qualify for an exchange:
- The product must be returned in its original packaging
- All accessories, manuals, and components must be included
- Exchange processing will begin only after the returned product is received and inspected
Price Difference for Exchanges
If the exchanged item differs in price from the original item:
- If the new item costs more, the customer must pay the price difference before shipment
- If the new item costs less, the difference will be refunded or issued as store credit, at our discretion
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos or videos as proof.
We will assess the issue and provide a suitable resolution which may include replacement, refund, or exchange at no additional cost to you.
Customer Notifications
Customers will be notified regarding return or exchange status via email and/or phone, provided accurate contact details have been supplied.
Please ensure your contact information is up-to-date in your account to receive timely updates about your return/exchange request.
Contact Us
If you have any questions about this Return and Exchange Policy, please contact us through our Website or customer support channels.